Return and Refund Policy

We offer a 14-day return window, which means you have 14 days from the delivery of the last item in your order to request a return (withdraw from the contract) for any reason and without justification.

To be eligible for a return, your item must be in the same condition that you received it – unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@lipigo.sk. If your return is accepted, we will send you a return shipping label free of charge, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once you have notified us of your return, you must send the items back to our address within 14 days.

You can always contact us for any return questions at info@lipigo.sk.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Shipping for items being returned due to damages or issues is, of course, free of charge.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping and Return Costs

Return Shipping Responsibility: We cover the cost of return shipping for both standard returns and defect claims. Once your return request is approved, we will provide you with a free return shipping label.

Refund of Outbound Shipping: If you withdraw from the contract, we will refund the purchase price of the items as well as the costs of standard delivery to you (equivalent to the least expensive type of standard delivery we offer). Costs for premium or express delivery are non-refundable.

Exemptions (Items that Cannot be Returned)

The right to return items or withdraw from the contract does not apply to the following types of products:

Goods made to the consumer's specific requirements (custom-made or personalized items).

Goods that are liable to deteriorate or expire rapidly (e.g., food, live flowers).

Goods sealed for health protection or hygiene reasons, provided that their protective seal was broken after delivery (e.g., underwear, cosmetics).

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.

If approved, you will be automatically refunded on your original payment method within 10 business days (including the standard outbound shipping costs). Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@lipigo.sk.